Support

We're here.

A small team, and a founder who reads every message.

Instagram
@kairos
Response time
Within a day, usually less
Common questions.
How does the free trial work?

Try everything free for 7 days or 30 images, whichever comes first. No card needed to start. When the trial ends, buy once to keep going.

Is it really a one-time purchase?

Yes. Pay once and it's yours, with every 1.x update included. No subscription, no renewals. Early access is $79, or $59 for the founding hundred with code FOUNDER59.

Does it work offline?

Completely. Kairos Intelligence runs right on your computer, so analysis, denoise and develop all work with no internet at all. Edit a full shoot on a plane or out in the field at full speed.

How many computers can I use it on?

Two. Your main Mac and one more personal machine. You can move your licence between machines whenever you like.

What files does it open?

RAW files straight off the card, including CR3, NEF, ARW, DNG and more. Export finished photos to JPEG, TIFF or DNG in a single step.

Is there a Windows version?

It's on the way. Kairos Studio ships first for macOS on Apple Silicon. Email us to join the Windows waitlist and we'll let you know the moment it's ready.

What's your refund policy?

14 days, money back, no questions asked. If Kairos isn't for you, just write in.

Write to us.

Questions about the trial, pricing, or your licence? Send a note and the founder will get back to you, usually within a day.

We usually reply within a day. Your message goes straight to the founder.